 Standard Support Activities |
Extended Support Activities |
Special Products Support |
Local Area network (LAN) cabling infrastructure. |
On site service and support with a response time of 2-4hours. |
HP servers with HP-Unix operating systems. |
Wide area network (WAN) support and setup. |
Annual maintenance agreements with extended support time of (24X7) for mission critical business customers. |
Sun Solaries Systems. |
Warranty support as per the manufacturers policies. |
IT-Consultation to build a well secured LAN/WAN infrastructure. |
Oracle support. |
On-site support during office working hours. |
Integrated security solutions with closed camera TV monitoring systems. |
SCO-Unix Operating system support. |
Phone in assistant and support.
|
Training sessions for some special deals/customers for LAN, WAN and security products |
Cisco routers and firewalls. |
Standard annual maintenance support agreements(5X8). |
Juniper (Netscreen) routers, IDP, and firewalls |
Standard response time of next business Day (NBD). |
